JOB OPENINGS | Successfactory Inc.

First General Manager hire for Japan! Come join the APAC executive leadership team and drive the Japan business forward!

Our client is a global CX and DX technology provider with clients in HealthCare, Manufacturing, Consumer Retail and more. They have over 200 staff across Japan and are poised for the next stage of growth.

The successful candidate will prospect and close Business Process Outsourcing (BPO) contracts with national and international companies across a range of vertical markets.

• End-to-end responsibility for designing and executing the strategic sales plan for securing new clients
• This includes but is not limited to prospect targeting, engagement, proposal development, negotiation, closing, and post-closing participation in ongoing account management and optimization activities
• Research and drive business expansion/collaboration opportunities for the customer care market; develop, in conjunction with senior management, the growth and market expansion plan
• Prospect for customer care opportunities and identify niches that have strategic potential to maximize market reach
• Identify and validate new industry verticals and market opportunities for customer care
• Execute go-to market plans via targeted campaigns and other sales channels including advisors, influencers, conference attendance, industry events, etc.
• Develop targeted presentations for specific audiences desiring to learn more about CGS services, and technology support services in general
• Work closely with RFP team to ensure high quality of proposals. Submit and handle proposals with full ownership and accountability for the opportunity

• BS/BA in Business or related field preferred or minimum of Five (5) years of BPO sales experience with proven track record of success
• Highly motivated and competitive with strong initiative, prospecting, and sales close ability
• Possesses established and current relationships with COOs, CFOs, CEOs, Customer Service Directors
• Must possess a proven track record for prospecting and closing new business
• Proven experience in business planning; development of account sales and relationship management plans with proven results
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office products including Word, PowerPoint, and Excel
• Must possess excellent time management skills
• Must be a strategic thinker, creative, persuasive
• Strong problem analysis and problem-solving skills
• Willing to travel extensively
• Strong relationship building skills
• Strong negotiation skills

• 15-20m base salary plus incentive
• No cap on incentive
• Full benefits